This topic

MyBT

Gb221 — Mon, 15 Aug 2022 09:18:16 GMT

MyBT lands me on webmail every time, I can’t access anything else and I need to have a look at my services. What do I do?

licquorice — Mon, 15 Aug 2022 11:38:42 GMT

Try clearing your browser's cookies and cache.

Gb221 — Tue, 16 Aug 2022 09:53:04 GMT

Thank you. How do I do that on iPad though? Sorry for being dense here.

Carlusha — Tue, 16 Aug 2022 09:55:25 GMT

@Gb221wrote:
Thank you. How do I do that on iPad though? Sorry for being dense here.

DavidM — Tue, 16 Aug 2022 16:16:42 GMT

Hi @Gb221 and welcome to our community.

@Carlusha and @licquorice advice is good. Can you please try clearing the cookies and cache and let us know if it helps.

Cheers

David

Gb221 — Wed, 17 Aug 2022 14:05:16 GMT

I’ve cleared the cache and it still doesn’t allow me to access my account, just my webmail. So frustrating!

VeteranISPUser — Wed, 17 Aug 2022 15:18:58 GMT

Hi @Gb221 Do you have the link or url that you are using? Is it https://my.bt.com/s/apps/appsmybt/#/home