https://community.bt.com/t5/Bills-Packages/BT-ID/m-p/2247088#M146675 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/306004">@TalUbhi80</a>, welcome to the forum and thanks for posting.&nbsp;</P> <P>Sorry that you can't access your account online at present. As you've had an old account removed please would you clear your cookies and cache, try using a different internet browser and see if either of those options resolve the problem.</P> <P>Cheers</P> <P>John</P> Fri, 19 Aug 2022 12:13:20 GMT JohnC2 2022-08-19T12:13:20Z https://community.bt.com/t5/Bills-Packages/BT-ID/m-p/2247027#M146671 <P>I had multiple accounts. My old accounts have been removed.</P><P>I know get this message&nbsp;</P><P><SPAN>“We couldn’t find any account details for that BT ID. Please try again”</SPAN></P><P>Can someone help?</P> Fri, 19 Aug 2022 01:36:34 GMT https://community.bt.com/t5/Bills-Packages/BT-ID/m-p/2247027#M146671 TalUbhi80 2022-08-19T01:36:34Z https://community.bt.com/t5/Bills-Packages/BT-ID/m-p/2247088#M146675 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/306004">@TalUbhi80</a>, welcome to the forum and thanks for posting.&nbsp;</P> <P>Sorry that you can't access your account online at present. As you've had an old account removed please would you clear your cookies and cache, try using a different internet browser and see if either of those options resolve the problem.</P> <P>Cheers</P> <P>John</P> Fri, 19 Aug 2022 12:13:20 GMT https://community.bt.com/t5/Bills-Packages/BT-ID/m-p/2247088#M146675 JohnC2 2022-08-19T12:13:20Z