https://community.bt.com/t5/Bills-Packages/2-BT-IDs-on-the-same-account-Mystified/m-p/2247190#M146684 <P>Hi,</P><P>I have 2 accounts, one for each of 2 lines and I received billing notifications fine.</P><P>Since I cancelled my BT Broadband and I line, I downgraded my BT Mail to basic.</P><P>Since then, I seem to receive 2 emails for the remaining line bill plus 2 emails for the 'basic' email billing and there seems to be a second BT ID shown for each of the second emails received.</P><P>I have no idea what this ID is as it is just a set of numbers and asterisks whereas my primary BT ID is my email address. Is this just something to live with or is there a rational explanation for an unknown BT ID to have appeared on&nbsp; each of my accounts as well as the original BT ID?</P><P>&nbsp;</P> Fri, 19 Aug 2022 20:24:35 GMT stewartv 2022-08-19T20:24:35Z https://community.bt.com/t5/Bills-Packages/2-BT-IDs-on-the-same-account-Mystified/m-p/2247190#M146684 <P>Hi,</P><P>I have 2 accounts, one for each of 2 lines and I received billing notifications fine.</P><P>Since I cancelled my BT Broadband and I line, I downgraded my BT Mail to basic.</P><P>Since then, I seem to receive 2 emails for the remaining line bill plus 2 emails for the 'basic' email billing and there seems to be a second BT ID shown for each of the second emails received.</P><P>I have no idea what this ID is as it is just a set of numbers and asterisks whereas my primary BT ID is my email address. Is this just something to live with or is there a rational explanation for an unknown BT ID to have appeared on&nbsp; each of my accounts as well as the original BT ID?</P><P>&nbsp;</P> Fri, 19 Aug 2022 20:24:35 GMT https://community.bt.com/t5/Bills-Packages/2-BT-IDs-on-the-same-account-Mystified/m-p/2247190#M146684 stewartv 2022-08-19T20:24:35Z