This topic

Can I choose the activation date?

nancybb2014 — Fri, 19 Aug 2022 23:56:19 GMT

I am moving in to the new home in October, how long does it take to activate the service? Can I make the order now but request to activate in October?

Re: Can I choose the activation date?

Keith_Beddoe — Sat, 20 Aug 2022 05:45:09 GMT

@nancybb2014

Please see https://www.bt.com/manage/moving-home/

You can place your order and select a moving date.

Re: Can I choose the activation date?

nancybb2014 — Sat, 20 Aug 2022 07:47:44 GMT

Hi,

if I am not moving home, but is starting a new contract, can I still choose the move date?

Re: Can I choose the activation date?

DavidM — Sat, 20 Aug 2022 08:42:11 GMT

Hi @nancybb2014 and welcome to our community.

Thanks for posting. Can you just clarify, are you moving home in October? If so then you can place an order with the moving date on the link provided by @Keith_Beddoe .

'if I am not moving home, but is starting a new contract, can I still choose the move date?'

Are you placing an order for new service where you currently live? Are you upgrading a current service?

Cheers

David

Re: Can I choose the activation date?

nancybb2014 — Sat, 20 Aug 2022 09:25:59 GMT

Hi,

I am placing a new service, I am currently not living in the UK.

Thanks for help.

Re: Can I choose the activation date?

Keith_Beddoe — Sat, 20 Aug 2022 09:53:07 GMT

You should be able to choose a date when you place your order. It may offer the earliest date, but I would expect to see a choice of dates. I am sure @DavidM can confirm this.

Re: Can I choose the activation date?

DavidM — Sat, 20 Aug 2022 10:20:51 GMT

Hi @nancybb2014 and thanks for confirming that.

As @Keith_Beddoe has mentioned, you'll be offered the earliest available date but there are option for you to choose a different one that suits you.

Cheers

David

Re: Can I choose the activation date?

nancybb2014 — Sat, 20 Aug 2022 23:47:46 GMT

Hi,

Thanks for confirming, very helpful!

Re: Can I choose the activation date?

Martsmart — Mon, 19 Aug 2024 12:07:20 GMT

I usually assist my elderly mother (84) when she has a new router installed, I now live abroad, so my question is how long between order date and activation date can there be?

I am planning a trip back in 6 weeks would this be too long to make the order? Can I move the activation date once ordered?

Many thanks