https://community.bt.com/t5/Bills-Packages/Kit-not-returned/m-p/2247682#M146736 <P>Hello,</P><P>I recently returned my kit after leaving BT, the router and the TV box, however I am still receiving emails saying that the TV box has not been received even though they were returned in the same package. I have the proof of postage still for this.</P> Mon, 22 Aug 2022 11:20:17 GMT CO1872 2022-08-22T11:20:17Z https://community.bt.com/t5/Bills-Packages/Kit-not-returned/m-p/2247682#M146736 <P>Hello,</P><P>I recently returned my kit after leaving BT, the router and the TV box, however I am still receiving emails saying that the TV box has not been received even though they were returned in the same package. I have the proof of postage still for this.</P> Mon, 22 Aug 2022 11:20:17 GMT https://community.bt.com/t5/Bills-Packages/Kit-not-returned/m-p/2247682#M146736 CO1872 2022-08-22T11:20:17Z https://community.bt.com/t5/Bills-Packages/Kit-not-returned/m-p/2247694#M146738 <P>On the proof of postage there should be a Royal Mail tracking number, go to the Royal mail webpage and print proof of delivery and then ring 0800 800 150&nbsp;</P> Mon, 22 Aug 2022 11:35:27 GMT https://community.bt.com/t5/Bills-Packages/Kit-not-returned/m-p/2247694#M146738 Les-Gibson 2022-08-22T11:35:27Z https://community.bt.com/t5/Bills-Packages/Kit-not-returned/m-p/2247709#M146739 <P>I have had the same issue.</P><P>I sent BT a DM on twitter and they were quickly able to check and update their records.</P> Mon, 22 Aug 2022 13:12:08 GMT https://community.bt.com/t5/Bills-Packages/Kit-not-returned/m-p/2247709#M146739 Weerab1983 2022-08-22T13:12:08Z