This topic

You don't have any accounts you can manage

heed_ian — Tue, 23 Aug 2022 10:10:59 GMT

My account states "You don't have any accounts you can manage" even though I have an account number and I am the owner. Even after adding the account it says "it can take up to 5 minutes for this to get updated" it never does.

This seems to be a not uncommon occurrence looking at the forum, but all answers are not visible. Any advice would be greatly appreciated.

Thanks

Ian

Re: You don't have any accounts you can manage

PaddyB — Tue, 23 Aug 2022 10:15:48 GMT

Hi @heed_ian,

Thank you for posting and welcome to the Community. I'm sorry you aren't able to manage your account through your BT ID. If you send me your details, I'll be able to get that fixed.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: You don't have any accounts you can manage

RobbieMac — Tue, 23 Aug 2022 14:53:35 GMT

Hi @heed_ian

Thanks for taking the time to chat with me today.

That's all sorted now and I am pleased to have helped you add your account to your BTID.

All the best,

Robbie

Re: You don't have any accounts you can manage

barbara108 — Tue, 23 Aug 2022 16:45:33 GMT

I have the same problem. Please help me.