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Returning equipment "Delivery Attempted"

nathanblacknz — Thu, 25 Aug 2022 08:27:36 GMT

I sent my router return on 21 August and apparently Royal Mail attempted to deliver to BT Returns on 24 August however delivery failed as "nobody in".

I cannot reschedule delivery as I don't have the card with the required information.

I assume Royal Mail will just try again. But how can nobody be in at the BT Returns department? Maybe RM just tried to deliver to the wrong place.

Re: Returning equipment "Delivery Attempted"

gg30340 — Thu, 25 Aug 2022 08:40:12 GMT

Call BT 0800.800.150 and explain to them what has happened along with your Proof of Postage/tracking number and they should be able to update your account that the item has been returned.

Re: Returning equipment "Delivery Attempted"

nathanblacknz — Thu, 25 Aug 2022 10:50:27 GMT

Thanks. BT were extremely helpful and also confirmed final bill (pro rata refund) would be processed.