https://community.bt.com/t5/Bills-Packages/Transferring-account-to-another-member-of-household-to-get-BT/m-p/2248222#M146791 <P>The account can't be transferred, but there should be no reason that the account can't be ceased and a new one provided. Speak to customer services, 0800 800150 to discuss the options.</P> Thu, 25 Aug 2022 11:38:45 GMT licquorice 2022-08-25T11:38:45Z https://community.bt.com/t5/Bills-Packages/Transferring-account-to-another-member-of-household-to-get-BT/m-p/2248215#M146790 <P>Hi,</P><P>I'm asking this on behalf of my uncle and his partner: they live in the same house, and they have BT Phone + Broadband, and it's in her name.</P><P>However, my uncle would be eligible for BT Home Essentials (as he has Pension Credit [Guarantee Element]).</P><P>They are out of contract now anyway, so paying the higher out-of-contract prices.</P><P>My question is:<BR />Is there any way of transferring the account into my uncle's name, whilst also keeping the existing landline telephone number (which is important to them)?</P><P>My research so far leads me to think that the only way of doing this would be to:</P><P>- Switch to another ISP for as short a term as possible (e.g. 12 months with PlusNet, or a rolling monthly contract with one of the few providers that do that on FTTC, e.g. IDNet or Pulse8), in my uncle's name<BR />- Return their BT SMartHub 2 as part of that process<BR />- Then sign back up to BT for Home Essentials (and receive a BT SmartHub2 back!), again in my uncle's name this time<BR />And porting the landline number out to new ISP, and then back to BT, while doing this!<BR /><BR />Is that the only way of doing this? Or is it possible for them to contact BT Customer Support to somehow cancel their existing account, then re-sign up in my uncle's name - all whilst keeping the existing landline number?<BR /><BR />Many thanks... Adam.</P> Thu, 25 Aug 2022 11:27:23 GMT https://community.bt.com/t5/Bills-Packages/Transferring-account-to-another-member-of-household-to-get-BT/m-p/2248215#M146790 PingAdam 2022-08-25T11:27:23Z https://community.bt.com/t5/Bills-Packages/Transferring-account-to-another-member-of-household-to-get-BT/m-p/2248222#M146791 <P>The account can't be transferred, but there should be no reason that the account can't be ceased and a new one provided. Speak to customer services, 0800 800150 to discuss the options.</P> Thu, 25 Aug 2022 11:38:45 GMT https://community.bt.com/t5/Bills-Packages/Transferring-account-to-another-member-of-household-to-get-BT/m-p/2248222#M146791 licquorice 2022-08-25T11:38:45Z https://community.bt.com/t5/Bills-Packages/Transferring-account-to-another-member-of-household-to-get-BT/m-p/2248224#M146792 <P>Thanks - I'll tell them to try that - much appreciated!</P> Thu, 25 Aug 2022 11:44:30 GMT https://community.bt.com/t5/Bills-Packages/Transferring-account-to-another-member-of-household-to-get-BT/m-p/2248224#M146792 PingAdam 2022-08-25T11:44:30Z