This topic

Double payment

Lucy316 — Fri, 26 Aug 2022 01:38:57 GMT

I've just had my bill come through and have been charged twice for Summerslam, both are showing as the same date at the exact same time the only difference I can see is just that one says Live. Anyone else have this problem?

Re: Double payment

NeilO — Fri, 26 Aug 2022 10:06:08 GMT

Hi @Lucy316 welcome to the community and thanks for posting, I'm sorry to see you've been charged twice or Summerslam. Have you been billed for this through your BT bill or Sky?

Thanks

Neil

Re: Double payment

Lucy316 — Fri, 26 Aug 2022 14:20:46 GMT

The double payment is showing on my BT bill when I log into my account info, as I pay for it seperate to sky. Thanks for any help

Re: Double payment

NeilO — Fri, 26 Aug 2022 14:31:00 GMT

@Lucy316 I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

Re: Double payment

JohnC2 — Tue, 06 Sep 2022 12:24:43 GMT

Hi @Lucy316 I called last week and sent you a Private Message to confirm the duplicate charge has been refunded. If you need any further help with this please reply back to the PM.

Cheers

John