https://community.bt.com/t5/Bills-Packages/Returning-BT-equipment/m-p/2249246#M146889 <P>I have left BT. I have send my equipment back. I have confirmation from BT that they received only one item, well both items were returned in the same bag, as only one bag was sent. It took over 8 weeks to receive the bag and I had phoned and emailed them numerous times. Now they want to charge me for the item they say they do not have? I have tried phoning them 3 times today. I have been holding on an hour on each call for them to cut me off. I am desperate to sort this out and I need to speak to someone at BT ASAP. Please help if you can</P> Tue, 30 Aug 2022 15:23:50 GMT JoLeeAnder 2022-08-30T15:23:50Z https://community.bt.com/t5/Bills-Packages/Returning-BT-equipment/m-p/2249246#M146889 <P>I have left BT. I have send my equipment back. I have confirmation from BT that they received only one item, well both items were returned in the same bag, as only one bag was sent. It took over 8 weeks to receive the bag and I had phoned and emailed them numerous times. Now they want to charge me for the item they say they do not have? I have tried phoning them 3 times today. I have been holding on an hour on each call for them to cut me off. I am desperate to sort this out and I need to speak to someone at BT ASAP. Please help if you can</P> Tue, 30 Aug 2022 15:23:50 GMT https://community.bt.com/t5/Bills-Packages/Returning-BT-equipment/m-p/2249246#M146889 JoLeeAnder 2022-08-30T15:23:50Z