https://community.bt.com/t5/Bills-Packages/Return-equipment/m-p/2249342#M146898 <P>I have recently cancelled the bt and want to return their equipment. I have ordered return bag many times but they keep sending at my old address although I have updated my address year ago. I tried to contact them via phone but they never respond just put on hold. Is anyone know how to contact them.&nbsp;</P> Wed, 31 Aug 2022 07:20:23 GMT Lamayonzon 2022-08-31T07:20:23Z https://community.bt.com/t5/Bills-Packages/Return-equipment/m-p/2249342#M146898 <P>I have recently cancelled the bt and want to return their equipment. I have ordered return bag many times but they keep sending at my old address although I have updated my address year ago. I tried to contact them via phone but they never respond just put on hold. Is anyone know how to contact them.&nbsp;</P> Wed, 31 Aug 2022 07:20:23 GMT https://community.bt.com/t5/Bills-Packages/Return-equipment/m-p/2249342#M146898 Lamayonzon 2022-08-31T07:20:23Z https://community.bt.com/t5/Bills-Packages/Return-equipment/m-p/2249939#M146994 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/279165">@Lamayonzon</a>, welcome to the forum and thanks for your post.</P> <P>I'm sorry that you've been unable to get a returns pack sent to the correct address when you called us. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you resolve this.</P> <P>Cheers</P> <P>John</P> Fri, 02 Sep 2022 16:06:49 GMT https://community.bt.com/t5/Bills-Packages/Return-equipment/m-p/2249939#M146994 JohnC2 2022-09-02T16:06:49Z