This topic

Moving from BT to KCOM

sarahm1 — Wed, 31 Aug 2022 09:21:20 GMT

I have moved from BT ( broadband and landline) to KCOM who have just started to provide services in my area. I have asked BT to port my number over but have been told that it is not possible as KCOM are ' a monopolized company' at least that is what seems to be said. I have phoned BT several times and got nowhere, KCOM have said that the number can be ported. In the meantime, I have no landline at all, and don't want to hang on forever trying to get through on a mobile. This has been going on for over a month and clearly, I can't be contacted by anyone who only has my landline number. Can anyone help?

Re: Moving from BT to KCOM

licquorice — Wed, 31 Aug 2022 10:26:17 GMT

You need to deal with KCOM as they are the gaining provider, you can't deal with BT, KCOM need to do that and them you need to chase.

Re: Moving from BT to KCOM

sarahm1 — Wed, 31 Aug 2022 10:35:57 GMT

Yeah, KCOM have asked more than once, but nothing seems to have happened. I'm just very frustrated at being left with no landline.

Re: Moving from BT to KCOM

licquorice — Wed, 31 Aug 2022 10:44:24 GMT

Trying to contact BT will just muddy the waters, keep chasing KCOM.