This topic

Cannot upgrade to full fibre 100 with £0 extra a month by follow your email invitation

yukcheung — Wed, 31 Aug 2022 16:04:18 GMT

Received BT email invited to upgrade to full fibre 100 for £0 extra a month on 30/08/2022. I follow the upgrade link to my offer page but I cannot find out the offer. I try to call BT by 0800 800 150 but waited for 30 minutes still not available. Would you able to find out what is happened? I am happy to upgrade to the fibre 100 at £0.00 extra cost ( I am paying £33.87 for fibre 2 monthly). Your checking and assistance is much appreciated. Thank you.

Re: Cannot upgrade to full fibre 100 with £0 extra a month by follow your email invitation

licquorice — Wed, 31 Aug 2022 16:34:54 GMT

BT workers are currently on strike, try again tomorrow. This is a customer to customer self help forum.

Re: Cannot upgrade to full fibre 100 with £0 extra a month by follow your email invitation

yukcheung — Wed, 31 Aug 2022 16:45:47 GMT

Thank you for the updating. I am going to try again tomorrow and hope the offer will turn up on the offer page and still available. Fingers cross.

Re: Cannot upgrade to full fibre 100 with £0 extra a month by follow your email invitation

Checked2013 — Wed, 31 Aug 2022 17:28:07 GMT

I think that only applies if you've currently got Halo 3+ with your current broadband package.

Re: Cannot upgrade to full fibre 100 with £0 extra a month by follow your email invitation

yukcheung — Wed, 31 Aug 2022 18:00:20 GMT

I don't think so as the email invited me upgrade from the existing Fibre 2 (70/20) package to Fibre 100 with £0.00 cost. If it is what you said, then it's pointless to send out the invitation.

Re: Cannot upgrade to full fibre 100 with £0 extra a month by follow your email invitation

licquorice — Wed, 31 Aug 2022 18:25:26 GMT

Wouldn't be the first time BT have sent out pointless invitations.

Re: Cannot upgrade to full fibre 100 with £0 extra a month by follow your email invitation

garybs29 — Wed, 31 Aug 2022 21:13:40 GMT

F2 has the full fibre promise (free upgrade once available) so not pointless

Re: Cannot upgrade to full fibre 100 with £0 extra a month by follow your email invitation

Earthling — Wed, 31 Aug 2022 21:38:29 GMT

The offer is real. I had exactly the same offer in July and it has been implemented, so keep trying. Offer includes Halo3 too!