https://community.bt.com/t5/Bills-Packages/Customer-service-What-customer-service/m-p/2249590#M146956 <P>Been trying for 5 days to get through to customer service. Initially, I was just going to move my broadband to my new house but after 5 days of phoning up to 3 times a day then waiting for 2 hours to be cut off I now just want to cancel my broadband.&nbsp;</P><P>To make it even worse, I logged a complaint yesterday just to get an email this morning my complaint was dealt with, and the complaint is now closed.</P><P>&nbsp;</P><P>Can somebody tell me how to cancel my broadband if nobody answer the phone?</P> Thu, 01 Sep 2022 08:35:17 GMT Fedup2022 2022-09-01T08:35:17Z https://community.bt.com/t5/Bills-Packages/Customer-service-What-customer-service/m-p/2249590#M146956 <P>Been trying for 5 days to get through to customer service. Initially, I was just going to move my broadband to my new house but after 5 days of phoning up to 3 times a day then waiting for 2 hours to be cut off I now just want to cancel my broadband.&nbsp;</P><P>To make it even worse, I logged a complaint yesterday just to get an email this morning my complaint was dealt with, and the complaint is now closed.</P><P>&nbsp;</P><P>Can somebody tell me how to cancel my broadband if nobody answer the phone?</P> Thu, 01 Sep 2022 08:35:17 GMT https://community.bt.com/t5/Bills-Packages/Customer-service-What-customer-service/m-p/2249590#M146956 Fedup2022 2022-09-01T08:35:17Z https://community.bt.com/t5/Bills-Packages/Customer-service-What-customer-service/m-p/2249606#M146959 <P>if your fixed term contract has expired then just select your new ISP and they will do the rest&nbsp; if still in fixed term then there will be cancellation fees for terminating early</P> <P>Bear in mind BT have been on strike 30/31 August</P> Thu, 01 Sep 2022 09:23:01 GMT https://community.bt.com/t5/Bills-Packages/Customer-service-What-customer-service/m-p/2249606#M146959 imjolly 2022-09-01T09:23:01Z