https://community.bt.com/t5/Bills-Packages/Return-of-faulty-hub/m-p/2249751#M146977 <P>Hi</P><P>I've just had a replacement hub delivered last Friday and BT naturally want the broken one back (? but I guess fair enough). What I object to is receiving no fewer than 3 return bags in the post on different days, plus an email asking us to send it back, plus a note on our account that BT are still waiting for its return and do we want a bag sending to us? Flip me, what a palaver - the hub was returned 2 days ago, so maybe they should just give me a chance!?</P><P>At some point will they take into account the fact that I have returned it and mark my account as such? Is there a check box that will be checked and I'll stop getting hassled?</P> Thu, 01 Sep 2022 19:09:05 GMT Burmey 2022-09-01T19:09:05Z https://community.bt.com/t5/Bills-Packages/Return-of-faulty-hub/m-p/2249751#M146977 <P>Hi</P><P>I've just had a replacement hub delivered last Friday and BT naturally want the broken one back (? but I guess fair enough). What I object to is receiving no fewer than 3 return bags in the post on different days, plus an email asking us to send it back, plus a note on our account that BT are still waiting for its return and do we want a bag sending to us? Flip me, what a palaver - the hub was returned 2 days ago, so maybe they should just give me a chance!?</P><P>At some point will they take into account the fact that I have returned it and mark my account as such? Is there a check box that will be checked and I'll stop getting hassled?</P> Thu, 01 Sep 2022 19:09:05 GMT https://community.bt.com/t5/Bills-Packages/Return-of-faulty-hub/m-p/2249751#M146977 Burmey 2022-09-01T19:09:05Z https://community.bt.com/t5/Bills-Packages/Return-of-faulty-hub/m-p/2249754#M146978 <P>If you have Proof of Postage call BT 0800.800.150 and they will mark your account as the item&nbsp; having been returned.</P> Thu, 01 Sep 2022 19:22:22 GMT https://community.bt.com/t5/Bills-Packages/Return-of-faulty-hub/m-p/2249754#M146978 gg30340 2022-09-01T19:22:22Z