This topic

Halo 3 vs fttc

mvnick — Fri, 02 Sep 2022 21:34:35 GMT

The property I am asking about has previously had adsl / vdsl at approx 60mb previously. The previous owner had halo 3 installed (which I have now inherited) and the max speed on that is much lower than 60mb.

Firstly i wanted to confirm that the speed on Halo 3 should be the same as the speed on adsl it would be abnormal for them to be very different.

When you go on the website logged in and select to upgrade the halo3 package, it simply only gives you halo 3 as the only option and says expect a max of 20mb. If however you go to the vdsl / adsl page and put the postcode in, it says you should get 68mb. Something isnt correct somewhere.

My main question is whether its viable to move from Halo to adsl / VDSL or do you have to sign up for a new package and then cancel the current Halo package. I am trying to avoid any down time.

Re: Halo 3 vs fttc

licquorice — Sat, 03 Sep 2022 07:20:13 GMT

Halo 3 has absolutely nothing to do with speed or technology, it is just a benefits add on package to whatever broadband package you have.

Secondly, you can't take over a contract at a property from the previous owner, you start a new contract.

Re: Halo 3 vs fttc

mvnick — Sat, 03 Sep 2022 07:37:15 GMT

Thanks - I thought it would be identical. I just can't work out when you go into my account to "upgrade" why only halo is listed and not the other various packages. Also if I put the full postal address into the broadband checker it says I can get 60 ish meg with 50 guaranteed. When logged in and I go to upgrade it says I can upgrade to halo on 15mb - there is no mention of the 60. I won't bore you on the history but I have 100

Re: Halo 3 vs fttc

iniltous — Sat, 03 Sep 2022 08:04:41 GMT

You need to be using checker such as this

https://www.broadbandchecker.btwholesale.com/#/ADSL

it will give the approximate speed available for your location , obviously if the service is already in an working ( and fault free ) the ‘true’ speed ( from the router statistics pages ) is the most accurate, however if the ‘true’ speed is out of line with the estimate it could well indicate that there is a problem , and investigation is required to ascertain why the actual speed is lower than the estimate.

When ISP give an estimate they tend to be on the pessimistic side , better to under promise and over deliver rather than over promise and under deliver.

As stated Halo is a selection of additional benefits , and changes nothing about the underlying broadband product, and obviously any speed test you perform should be using a wired device ( not WiFi ) with nothing else connected .

Re: Halo 3 vs fttc

mvnick — Sat, 03 Sep 2022 08:12:23 GMT

Thanks, that lists 80 as the max downlink which I would agree with so tending to think it maybe a line issue. Do you know what max observed speed is? Is that what bt have retrieved from their equipment or what an engineer has seen or....

Also what is fttp on demand? It says available, I think the exchange has fibre so was hoping fttp would be available but it's not showing on the products web page. Is there anything to give me more detail on that?

Re: Halo 3 vs fttc

VeteranISPUser — Sat, 03 Sep 2022 08:23:57 GMT

Hi @mvnick

What Broadband package are you on? Have a look at the package, it should say xxxxxxxx with Halo 3. The xxxxxxx is your Broadband. FTTP on Demand is a business product, 10s of thousands to install with thousands of pounds per month.

Does the 80mbps say available or waiting list. It is best to show us the results minus your personal data like telephone number.

Re: Halo 3 vs fttc

mvnick — Sat, 03 Sep 2022 08:25:18 GMT

It says fibre halo 3+

Re: Halo 3 vs fttc

licquorice — Sat, 03 Sep 2022 08:36:08 GMT

Maximum observed speed is literally that, the fastest actual speed that the router has reported at the premises.

Re: Halo 3 vs fttc

VeteranISPUser — Sat, 03 Sep 2022 08:38:29 GMT

@mvnickwrote:
It says fibre halo 3+

Hi @mvnick So you are on FTTC vdsl. For further help you need to show us the results and technical log from your BT router.

Re: Halo 3 vs fttc

mvnick — Sat, 03 Sep 2022 08:38:31 GMT

Ok thanks, that's strange as I had a speed above that only a few days ago. I'm wondering if the best thing would be to log a call for a line check as the cable is very old and maybe damaged

Re: Halo 3 vs fttc

mvnick — Sat, 03 Sep 2022 09:05:46 GMT

I'm not using the BT router, it's a draytek VDSL modem connected to a mikrotik router

Re: Halo 3 vs fttc

imjolly — Sat, 03 Sep 2022 09:42:51 GMT

is it possible to post connection stats from your modem/router so we can see and help comments

did you use the link posted by @iniltous as that will show what is available to you - can you post results

Re: Halo 3 vs fttc

iniltous — Sat, 03 Sep 2022 09:53:01 GMT

TBH , you are not supplying the info requested so it’s impossible to give anything further that would be worthwhile, you obviously could report a ‘fault’ , but it’s not obvious that you have a fault , remote testing could show something obvious, or may simply say everything is testing OK , and with you not using a BT supported router the chances are any further remote diagnosis would be limited .

At a minimum, you need to know what is the speed range predicted for your phone number or address is , if there is a recent observed speed recorded , is in line with that , if the observed speed is significantly under prediction, then investigation is warranted, but the issue could be something you are responsible for…at the moment no one can offer any insight as the required info hasn’t been given, personally I think you should remove your third party router and even if only temporarily reconnect the BT router , then post the router statistics

Re: Halo 3 vs fttc

mvnick — Sat, 03 Sep 2022 10:07:46 GMT

Thanks all - I am not at the property but I will certainly post some stats including the original router stats as soon as I can.

Thanks for the help everyone