https://community.bt.com/t5/Bills-Packages/BritBox-STILL-being-charged-after-cancelling-TWICE/m-p/2250071#M147023 <P>I’ve just looked at my BT bill - admittedly for the first time in a while - and was surprised to see that I am still being charged for a Brit box subscription which I have already cancelled (not once but twice). I no longer even have a BT TV package so how is this possible?! It also doesn’t show up in my products when I manage my account via My BT.</P><P>I was prepared to accept that I may have forgotten to cancel the subscription following the free trial (probably around 18 months ago) but when I realised I was being charged, DEFINITELY called and requested a cancellation.</P><P>How am I still being charged and will BT refund me for the erroneous charges dating back many months?</P><P>Anyone else experienced this?&nbsp;</P> Sat, 03 Sep 2022 09:21:03 GMT Clarafletch 2022-09-03T09:21:03Z https://community.bt.com/t5/Bills-Packages/BritBox-STILL-being-charged-after-cancelling-TWICE/m-p/2250071#M147023 <P>I’ve just looked at my BT bill - admittedly for the first time in a while - and was surprised to see that I am still being charged for a Brit box subscription which I have already cancelled (not once but twice). I no longer even have a BT TV package so how is this possible?! It also doesn’t show up in my products when I manage my account via My BT.</P><P>I was prepared to accept that I may have forgotten to cancel the subscription following the free trial (probably around 18 months ago) but when I realised I was being charged, DEFINITELY called and requested a cancellation.</P><P>How am I still being charged and will BT refund me for the erroneous charges dating back many months?</P><P>Anyone else experienced this?&nbsp;</P> Sat, 03 Sep 2022 09:21:03 GMT https://community.bt.com/t5/Bills-Packages/BritBox-STILL-being-charged-after-cancelling-TWICE/m-p/2250071#M147023 Clarafletch 2022-09-03T09:21:03Z https://community.bt.com/t5/Bills-Packages/BritBox-STILL-being-charged-after-cancelling-TWICE/m-p/2250100#M147024 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/306489">@Clarafletch</a>, welcome to the forum and thanks for posting.</P> <P>Sorry that you're still getting charged for Britbox after you cancelled BT TV and then contacted back to query this charge since then. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to get fixed correctly for you.</P> <P>Cheers</P> <P>John</P> Sat, 03 Sep 2022 10:51:56 GMT https://community.bt.com/t5/Bills-Packages/BritBox-STILL-being-charged-after-cancelling-TWICE/m-p/2250100#M147024 JohnC2 2022-09-03T10:51:56Z