This topic

Upgrade

Peter357 — Sat, 03 Sep 2022 10:51:45 GMT

Hi, when I took out contract a few months back I was promised a *free* upgrade to Full Fibre. FF is now available, and BT have invited me to upgrade, but only if I pay at least an extra £3 / month. Am I missing something?

Re: Upgrade

-Richie- — Sat, 03 Sep 2022 11:41:15 GMT

Are you a Halo 3+ customer ?

Re: Upgrade

Peter357 — Sat, 03 Sep 2022 11:43:04 GMT

Not as far as I know. ‘Fibre 2’ is all it says for my contract.

Re: Upgrade

-Richie- — Sat, 03 Sep 2022 11:49:05 GMT

The 'Full Fibre Promise' is a Halo 3+ benefit, more info at https://www.bt.com/halo3plus/

If you're a Fibre 2 customer you can upgrade to full fibre at anytime but there can be extra costs to do so, you said you were quoted £3, which seems about right.

Re: Upgrade

Peter357 — Sat, 03 Sep 2022 11:50:32 GMT

Thanks - but my point is, I was promised a free upgrade.

Re: Upgrade

-Richie- — Sat, 03 Sep 2022 11:53:41 GMT

@Peter357wrote:
Thanks - but my point is, I was promised a free upgrade.

If you think you were given incorrect info, you can contact the sales team on 0800 800 150, request they listen to the call, you'll then be contacted regarding the outcome.

Free full fibre upgrades is a Halo 3+ benefit, no other packages include the promise.

Re: Upgrade

Peter357 — Sat, 03 Sep 2022 12:44:16 GMT

Thanks Richie, perfect answer, much appreciated.

Re: Upgrade

garybs29 — Sat, 03 Sep 2022 21:09:35 GMT

I believe it's available on fibre 2 as well now, what packqge was £3 more though? The upgrade is to FF100

Re: Upgrade

Peter357 — Sun, 04 Sep 2022 07:36:34 GMT

My mistake - it was £4 / month to upgrade to FF100 from my current F2