This topic

Re: Unable to connect account to BT ID

amy0389 — Sat, 03 Sep 2022 10:29:57 GMT

I am having the same problem new customer and can't add my account to my BTID the yellow box keeps appearing

Re: Unable to connect account to BT ID

JohnC2 — Sat, 03 Sep 2022 13:27:30 GMT

Hi @amy0389, welcome to the forum and thanks for posting.

Sorry that you can't add your account to your BTID. I've sent you a Private Message so you can get on touch with the Mod team and we'll be happy to help you with this.

Cheers

John

Re: Unable to connect account to BT ID

JohnC2 — Tue, 06 Sep 2022 12:19:44 GMT

Hi @amy0389, thanks for your PM to confirm that you've now been able to add your account to the BTID.

Are you still experiencing an error when trying to log in BT Wifi?

Cheers

John

Re: Unable to connect account to BT ID

amy0389 — Tue, 06 Sep 2022 12:28:14 GMT

Hi yes every time i try and connect to BT wifi hotspots it keeps saying my username or password is wrong

Re: Unable to connect account to BT ID

JohnC2 — Tue, 06 Sep 2022 12:40:40 GMT

Hi @amy0389, thanks for getting back to me and sorry it's not working.

Try a password reset and see if that resolves the issue. If not then please reply to my previous message with your details and we'll be happy to help you with this.

Cheers

John