This topic

Bill not paid on time?

DazzyJef — Thu, 08 Sep 2022 05:24:06 GMT

I have a message showing saying my bill wasnt paid on time, overdue amount will be on nextt bill...checked my bank and full amount came out on the due date as normal. Anyone else had this? Its on DD so not sure how i could pay it late?

Re: Bill not paid on time?

Keith_Beddoe — Thu, 08 Sep 2022 05:40:54 GMT

@DazzyJef

Where did the message com from, are you sure it was from BT. Did it give you a link to login to your BT account?

There are loads of fake emails doing the rounds, they are not from BT, and usually contain a fake link to login to your account, so they can get your login details.

Re: Bill not paid on time?

DazzyJef — Thu, 08 Sep 2022 05:42:25 GMT

Hi, its showing in the billing section MYBT app

Re: Bill not paid on time?

Keith_Beddoe — Thu, 08 Sep 2022 05:57:29 GMT

Not sure then. I will ask a moderator to comment here.

Re: Bill not paid on time?

JohnC2 — Thu, 08 Sep 2022 07:45:50 GMT

Hi @DazzyJef, welcome to the forum and thanks for your posts.

This is strange. It would be best to call in and speak with our billing team. They'll be able to clear this up for you very quickly.

Cheers

John

Re: Bill not paid on time?

DazzyJef — Thu, 08 Sep 2022 07:49:58 GMT

Thanks, ill give them a call