This topic

Adding account number to My BT fails

stevenwross — Tue, 13 Sep 2022 15:24:51 GMT

Hi, New customer with fibre broadband and trying to associate my Account number with my BT ID.

It accepts the account number and says to wait up to 5 minutes but it never resolves. Tried multiple times over the last few hours. Also tried flipping to a different browser and device.

Always returns to the 'You don't have any accounts ..' screen.

Any tips?!

Re: Adding account number to My BT fails

JohnC2 — Tue, 13 Sep 2022 15:39:53 GMT

Hi @stevenwross, sorry you can't get your account linked to the BTID.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be able to help fix this.

Cheers

John

Re: Adding account number to My BT fails

stevenwross — Tue, 13 Sep 2022 18:50:30 GMT

Thanks John. I contacted support directly through the chat function. I'm a new customer, didn't know that was an option.

It was a torturous process but we got there in the end.

Re: Adding account number to My BT fails

JohnC2 — Tue, 13 Sep 2022 19:07:42 GMT

Hi @stevenwross, thanks for the update and great to know that you've got this fixed after contacting via livechat.

Cheers

John