This topic

BT not refunding £1500 owed to me even though they have accepted fault

KD47 — Wed, 14 Sep 2022 10:06:19 GMT

BT have charged me over £1500 over the course of 2 years for services that don’t exist. They have accepted that the account is dormant and that they have mistakenly taken the amount from my bank account but now won’t refund in full. They have offered to refund just over £200 even though they have taken over £1500. They have not escalated my complaint and I don’t really want to gown the legal route as I’m sure the issue can be resolved easily without the need for legal action.

can anyone help. Suggestions will be appreciated

has anyone had similar issue? and if so how did you resolve it?

any help will be appreciated

thanks guys

Re: BT not refunding £1500 owed to me even though they have accepted fault

Keith_Beddoe — Wed, 14 Sep 2022 10:31:28 GMT

@KD47

Are you a BT Business Customer?

Re: BT not refunding £1500 owed to me even though they have accepted fault

KD47 — Wed, 14 Sep 2022 10:33:34 GMT

Residential customer

Re: BT not refunding £1500 owed to me even though they have accepted fault

DavidM — Wed, 14 Sep 2022 10:48:16 GMT

Hi @KD47 and welcome to our community.

I'm sorry to hear you've been over charge for so long. I'll be happy to take a look at this for you. I've dropped you a private message so please reply with the details and we'll take it from there.

Cheers

David