This topic

No accounts associated with BT ID?

Koda — Fri, 16 Sep 2022 11:01:04 GMT

Hi,
I have just joined BT. Both before going live, when trying to track my order, and after going live now, my account online says it's not linked to a BT Account. It gives me the option to do so, which I have attempted multiple times. It keeps saying within 5 minutes it will link the two together, but it never does.

Am I missing something really obvious here, or is there actually some kind of glitch on my account?

Any pointers would be appreciated, as I am conscious that I am going to get my first bill soon (I Picked manual quarterly billing, so no direct debit set up) - And I need to be able to log in to see the amount and pay it on time, hence me starting to get a little worried now.

Thanks!

Re: No accounts associated with BT ID?

DavidM — Sat, 17 Sep 2022 10:40:16 GMT

Hi @Koda and welcome to our community.

Sorry you're having problems setting up your account. I can help you with this. Check your inbox for a message from me and and drop me over a reply with the details.

Cheers

David

Re: No accounts associated with BT ID?

Ianh666 — Thu, 06 Oct 2022 21:51:06 GMT

I am having this exact same issue, are you able to help please? @DavidM

Re: No accounts associated with BT ID?

NeilO — Fri, 07 Oct 2022 10:44:57 GMT

@Ianh666 I've sent you a private message so you can get in touch and we'll be happy to help.

Thanks
Neil

Re: No accounts associated with BT ID?

Orac-_-01 — Wed, 10 Jul 2024 15:54:36 GMT

I have the same, since updating my ID to a new email address it works once and then says "no account exists for ID", then i try to register it says it already exists and logs me in but if I close the app it then says "no account exists for ID".

I can log in from lap top fine but I can no longer use the app which is frustrating........very BT though!