This topic

POOR CUSTOMER SERVICE

andysarson62 — Sun, 18 Sep 2022 11:31:23 GMT

After recently experiencing BTs appalling customer service once again … including promise to call me on specified date and time … why is it so difficult to place an order to add TV to my broadband product?

And why do you have to wait for an eternity to speak to a human being… only to be let down once again?

If anyone from BT actually monitors this community please respond.

Re: POOR CUSTOMER SERVICE

DavidM — Sun, 18 Sep 2022 11:42:43 GMT

Hi @andysarson62 and welcome to our community.

I'm really sorry to hear you've had such a bad experience with us lately. I can help. Please check your inbox for a message from me and drop over a reply with the details.

Cheers

David

Re: POOR CUSTOMER SERVICE

RIC9380 — Sun, 18 Sep 2022 16:53:59 GMT

You need to remove your personal information from the above post immediately.
RIC9380

Re: POOR CUSTOMER SERVICE

licquorice — Sun, 18 Sep 2022 17:08:41 GMT

@andysarson62

@You need to reply to@@DavidM by PM not by posting on the thread.

I have quarantined your post for your protection

Re: POOR CUSTOMER SERVICE

Keith_Beddoe — Sun, 18 Sep 2022 18:13:31 GMT

@andysarson62

You will find the message from @DavidM on this link https://community.bt.com/t5/notes/v1_1/privatenotespage/tab/inbox

You just need to reply to that message, via private messaging, with the information requested.

Do not post any information on this public forum.

Thanks

Re: POOR CUSTOMER SERVICE

andysarson62 — Sun, 18 Sep 2022 18:59:13 GMT

Thought I had replied privately

Re: POOR CUSTOMER SERVICE

Keith_Beddoe — Sun, 18 Sep 2022 19:21:58 GMT

@andysarson62

You would not be the only person who has posted in the wrong place. Perhaps you had multiple tabs open?

Luckily @licquorice , one of the CLs (Community Leaders), moved your forum post out of worldwide public view.

I would be cautious of any calls you may receive, from someone pretending to be from BT, as they may have had chance to copy your details from this forum, during the time it was on public view.

Its likely to be a few days before a moderator contacts you, and would normally confirm their identity.

Re: POOR CUSTOMER SERVICE

andysarson62 — Mon, 19 Sep 2022 08:59:37 GMT

How do I access that post again to grab all the info without retyping it all?

Re: POOR CUSTOMER SERVICE

licquorice — Mon, 19 Sep 2022 09:03:49 GMT

You can't, it's been deleted.

Re: POOR CUSTOMER SERVICE

Keith_Beddoe — Mon, 19 Sep 2022 09:08:10 GMT

Its not possible for you to access posts in that area, and its now been deleted, however a moderator should be able to access it. I will make them aware by sending them a link to the deleted post.

Re: POOR CUSTOMER SERVICE

PaddyB — Mon, 19 Sep 2022 14:30:06 GMT

Hi @andysarson62,

Thank you for posting. That message has been deleted and can't be retrieved.

I've sent you a Private Message, if you can reply with those details, we'll be happy to take a look at the details of your complaint.

Thanks,

Paddy

Re: POOR CUSTOMER SERVICE

PaddyB — Fri, 07 Oct 2022 15:03:30 GMT

Hi @andysarson62,

Thank you for taking my call today. I was really happy I was able to help you with your complaint.

Please once again accept my apologies for the length of time it has taken to get things sorted but I think we go there in the end.

If you ever need any help in the future you are always more than welcome to contact us here in the Community.

Thanks,

Paddy