This topic

Stuck at You don't have any accounts you can manage

gibbo0789 — Sat, 10 Sep 2022 19:55:44 GMT

Unable to log into the My BT app or the BT WiFi app, any time I try, I get errors.

And when I log into MyBT through the browser, I am met with a yellow box that says "You don't have any accounts you can manage" and two buttons "Add an account" or "Back to MyBT".

Clicking "Back to MyBT" does nothing or redirects me back to the same page.

Clicking "Add an account" leads me to try and add an account, asking for my account number. However, when I complete the form, nothing happens and I am stuck back at the start with a yellow box.

Any help is greatly appreciated.

Re: Stuck at You don't have any accounts you can manage

gibbo0789 — Fri, 16 Sep 2022 15:08:21 GMT

Anyone?

Re: Stuck at You don't have any accounts you can manage

DavidM — Sat, 17 Sep 2022 10:20:29 GMT

Hi @gibbo0789 and thanks for posting.

I'm really sorry for the delay in getting back to you. I'll be happy to take a look at this for you. I'll drop you over a private message now so you can get in touch.

Cheers

David

Re: Stuck at You don't have any accounts you can manage

gibbo0789 — Sun, 18 Sep 2022 17:47:41 GMT

The issue has been resolved, thank you

Re: Stuck at You don't have any accounts you can manage

PaddyB — Mon, 19 Sep 2022 08:40:08 GMT

Hi @gibbo0789,

Thank you for posting back to update the thread.

Thanks,

Paddy