https://community.bt.com/t5/Bills-Packages/2-user-ID-s-on-one-account/m-p/2252876#M147461 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/245750">@neilcperks</a>&nbsp;and welcome back.</P> <P>It's been a while but it's great to see you again. I'm sure I can help you with this. I'll need a few details so I'll drop you over a private message now so you can get in touch.</P> <P>Cheers</P> <P>David</P> Wed, 21 Sep 2022 14:14:24 GMT DavidM 2022-09-21T14:14:24Z https://community.bt.com/t5/Bills-Packages/2-user-ID-s-on-one-account/m-p/2252874#M147460 <P>Each month I simultaneously receive 2 emails for the same bill but with different user ID's. One ID is an email address, the other is an 8 digit ID. Why is this happening and can it be rectified.</P><P>Secondly, seperate from above, I was the account holder of 2 different accounts, one of which was closed some months ago but still appears in my list of open accounts. Can this be deleted as it no longer exists.</P> Wed, 21 Sep 2022 14:11:07 GMT https://community.bt.com/t5/Bills-Packages/2-user-ID-s-on-one-account/m-p/2252874#M147460 neilcperks 2022-09-21T14:11:07Z https://community.bt.com/t5/Bills-Packages/2-user-ID-s-on-one-account/m-p/2252876#M147461 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/245750">@neilcperks</a>&nbsp;and welcome back.</P> <P>It's been a while but it's great to see you again. I'm sure I can help you with this. I'll need a few details so I'll drop you over a private message now so you can get in touch.</P> <P>Cheers</P> <P>David</P> Wed, 21 Sep 2022 14:14:24 GMT https://community.bt.com/t5/Bills-Packages/2-user-ID-s-on-one-account/m-p/2252876#M147461 DavidM 2022-09-21T14:14:24Z