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How to return my BT router

awhale — Tue, 20 Sep 2022 07:41:53 GMT

My BT contract ended yesterday. I need to return my router but I can't find any link in myBT account.

How can I request a returns package?

Thanks

Re: How to return my BT router

licquorice — Tue, 20 Sep 2022 07:50:42 GMT

Call 0800 800150

Re: How to return my BT router

awhale — Tue, 20 Sep 2022 07:58:30 GMT

Thanks for the quick response. I'm not sure why BT make life so complicated. BT should automatically send out a returns package. Alternatively, it is ever so easy to put a link on the website for people to request a returns package. The last time I phoned that number I was hanging on for one and a half hours. No wonder the line is always busy.

Re: How to return my BT router

NeilO — Tue, 20 Sep 2022 08:34:31 GMT

Hi @awhale returns packaging is posted out automatically within a week of your BT services stopping.

Thanks

Neil

Re: How to return my BT router

DavidM — Wed, 21 Sep 2022 13:53:28 GMT

Hi @awhale and thanks for posting.

If your returns pack doesn't arrive please reach out to me and I'll be happy to sort this for you. I've dropped you a private message just in case you need to get in touch.

Cheers

David

Re: How to return my BT router

RobbieMac — Sun, 25 Sep 2022 10:52:11 GMT

Hi @awhale

Thanks for taking the time to chat with me today.

That's all sorted now and the returns packaging will be with you in the next 7 days.

Thanks,

Robbie