Inactive account

pdm9994 — Sun, 25 Sep 2022 08:31:26 GMT

Hi, I have returned to BT after having to cancel broadband at the beginning of the year. As I have signed back up with the same details, I now have 2 account numbers associated with MY BT. The inactive account always defaults and whilst I can use the drop down box in the billing part, it does not work in any of the other options (my services, usage etc). a small square appears below where the account number selection should be.

Also after having a few connection problems when it was first installed, the Bot on text message always associates my old bt phone number against my mobile number (i dont have landline with this new account number)

Can the old account number be deleted permanently from MY BT?

Re: Inactive account

DanielS — Sun, 25 Sep 2022 13:09:37 GMT

Hi @pdm9994,

Welcome to our Community.

This is something that I can help you with. I have sent you a private message with some info that I need to get started. Reply back when you get a chance and we will be in touch.

Thanks
DanielS

This topic

Inactive account

Re: Inactive account