Deleting old account

cittzd — Mon, 26 Sep 2022 22:23:15 GMT

Hi,

I need an old account deleting as it seems to be stopping me from placing any orders. I've been trying to add the £6 BT TV offer. My account is showing as my current account but at some point through the process it's switching to my old account.

I tried talking to someone on live chat tonight but they couldn't solve it either.

Can anyone help please. The thought of phoning someone is triggering my anxiety. Also is there a way of registering as a vulnerable person, I have mental health issues which are quite severe.

Thanks everyone

Re: Deleting old account

PaddyB — Tue, 27 Sep 2022 08:32:25 GMT

Hi @cittzd,

Thank you for posting. If you send me your details, I'll be able to get that old account removed from your MY BT. I'll also be able to add a vulnerability marker to your account.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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Deleting old account

Re: Deleting old account