This topic

Complaints

caz1621 — Wed, 28 Sep 2022 15:04:39 GMT

After 1 month of not having landline & intermittent internet, it was finally fixed at the weekend & appears to be working, according to OFCOM we should be entitled to compensation, no doubt this will move at glacial speed go through dozens & dozens of departments & will entail me writin g emails /phone calls & generally wasting my time, but I may be surprised & it will be acted on quickly & efficiently , I digress as there does not appear to be any way of contacting BT (who would have thought it a communications company that makes it difficult to contact them ) from my account I apparently to do not have authority to view my complaint !!!!, so do I have to open another complaint to report the fact that I cant view the compliant. Any bright ideas ?

Re: Complaints

Keith_Beddoe — Wed, 28 Sep 2022 15:08:42 GMT

@caz1621

See https://www.bt.com/help/account-and-billing/automatic-compensation

Quote "If you experience total loss of service and it’s not fixed within two working days, you’ll receive £8.40 automatic compensation"

Its automatic.

Re: Complaints

Les-Gibson — Wed, 28 Sep 2022 16:18:04 GMT

If my own experience is anything to go by then you don't need to do anything, you will receive an email within the month telling you that your account has been credited.

Re: Complaints

caz1621 — Thu, 29 Sep 2022 09:57:59 GMT

Considering the experience that I have had over the last month, I trust BT systems as much as I would a chocolate fire guard, we shall wait and see.