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Game pass subscription

Richiecy — Thu, 29 Sep 2022 00:10:41 GMT

My gamepass subscription says it has been cancelled on xbox, when i have checked my bt it says it is active until april 2023.

Has anybody else had this issue ???

Re: Game pass subscription

RobbieMac — Thu, 29 Sep 2022 07:44:46 GMT

Hi @Richiecy

Welcome and thanks for your post!

Sorry for the problems you're having with your game pass subscription. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Game pass subscription

cathyh1970 — Thu, 29 Sep 2022 09:23:32 GMT

Me too! I phoned the other day and was sold an upgrade but the Ultimate Subscription is still not working. Need it sorting asap. Very Cross.

Re: Game pass subscription

cathyh1970 — Thu, 29 Sep 2022 09:27:11 GMT

My gamepass subscription says it has been cancelled on xbox, when i have checked my bt it says it is active until 15 October 2022. I phoned BT the other day and all that happened was, i was sold an upgrade with the promise that i'd get 6 months free and then £10 therafter but it's not working. I got an email saying my subscription had been cancelled. Urgent help required please.

Re: Game pass subscription

RobbieMac — Thu, 29 Sep 2022 09:38:26 GMT

Welcome also @cathyh1970

Sorry you're having this problem too. I will send you a private message now in a moment with steps on how to send your details over and we'll be happy to help you get this sorted out. See: Private messages

Thanks,

Robbie

Re: Game pass subscription

Dianneg — Thu, 29 Sep 2022 13:30:28 GMT

I have the problem where I signed up for the ultimate last month and now it’s not showing on my BT account anywhere.

Re: Game pass subscription

Espada — Thu, 17 Nov 2022 13:51:18 GMT

Hi @RobbieMac,

Same problem here, I've been sent around the houses between BT and Microsoft and promised call backs that never arrive. Can you PM me so we can sort this out, please?

Thanks

Re: Game pass subscription

RobbieMac — Thu, 17 Nov 2022 15:14:43 GMT

Hi @Espada

Welcome and thanks for your post!

Sorry for the problems you're having with your Game Pass. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Game pass subscription

Pjmarsh75 — Wed, 25 Jan 2023 18:46:30 GMT

Good evening my bt account says that i have gamepass auto renewing on 4th feb however on xbox it is showing it as cancelled? any idea how to fix this please?

Re: Game pass subscription

NeilO — Wed, 25 Jan 2023 20:07:07 GMT

@Pjmarsh75 I'm sorry you're experiencing problems with your game pass. I'll send you a private message so you can send over your details to the moderation team and we'll get that looked into.

Neil

Re: Game pass subscription

DanielS — Fri, 03 Feb 2023 17:03:57 GMT

Hi @Pjmarsh75,

Thanks for taking the time to contact us.

I have sent this off to be investigated for you. It can take up to 5 working days for the team to come back to us. We will do all we can to help you.

Thanks
DanielS