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Upgrade from Fibre 2 to Full Fibre 100 + Digital Voice problem

yukcheung — Sat, 01 Oct 2022 07:28:33 GMT

Accepted the offer upgrade from FTTP Fibre 2 to Full Fibre 100 + Digital Voice on 29 September 2022 and received the confirmation email and order number afterwards. It stated that the new package start date was 30 September 2022. I have not got the package update yesterday and I checked the order status at 0001 on 01 October 2022 and have a yellow alert message: We are sorry your broadband isn't working yet, we got a specialist team working on it and will let you know as we have more news. Thanks for the patience.

Any experts know what is the reason behind and how can I deal with BT team. Thank you.

Re: Upgrade from Fibre 2 to Full Fibre 100 + Digital Voice problem

imjolly — Sat, 01 Oct 2022 08:07:03 GMT

try phoning FTTP TEAM 08005874787 and see if they can help you

Re: Upgrade from Fibre 2 to Full Fibre 100 + Digital Voice problem

yukcheung — Sat, 01 Oct 2022 08:35:17 GMT

Thank you for the suggestion, I called the FTTP team and he told me due to upgrade the phone line to digital voice first. Once completed then the package will renew. Hope it is true.