This topic

Unable to claim reward card

Chazlamb — Sat, 01 Oct 2022 13:25:12 GMT

I recently purchased a new package that came with a reward card. I've had various reminders to claim my reward card but every time I try, I'm unable to get past the "choose account" page. It goes to the next page, header and footer but no content. I've seen others having the same issue, do we have a fix yet?

Re: Unable to claim reward card

DavidM — Sat, 01 Oct 2022 14:57:05 GMT

Hi @Chazlamb and welcome to our community.

Sorry you're having problems claiming your reward. Have all your orders closed and all the services been activated?

Cheers

David

Re: Unable to claim reward card

Chazlamb — Sat, 01 Oct 2022 15:02:38 GMT

Hi David,

Yes the engineer visit was about 10 days ago. Theorder was actually placed about a month ago (long wait for the engineer installation visit).

Cheers,

Charlie

Re: Unable to claim reward card

NeilO — Sat, 01 Oct 2022 16:54:01 GMT

@Chazlamb Thanks for clarifying that, I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

Re: Unable to claim reward card

Chazlamb — Thu, 06 Oct 2022 17:54:41 GMT

Hi Neil, any update on this?

Cheers

Re: Unable to claim reward card

NeilO — Fri, 07 Oct 2022 09:41:47 GMT

@Chazlamb I'm really sorry, I've sent you a private message so you can send over your details and we'll be able to get that sorted for you.

Thanks

Neil

Re: Unable to claim reward card

RobbieMac — Tue, 11 Oct 2022 08:31:36 GMT

Hi @Chazlamb

Thank you for taking the time to chat with me this morning.

I am sorry for the problems you've had claiming for your reward card. I have put through the claim on your behalf and you'll receive an email soon confirming this. It's a virtual reward card so you'll receive a follow on email with the card info too.

As this is sorted I'll go ahead and close this off from here, as agreed.

All the best,

Robbie