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BT Sport App charged three times.

JayJSmith — Mon, 03 Oct 2022 08:26:01 GMT

Hello, I’m currently using the BT sports app on a games console and for some reason I’ve been charged three times today instead of once (£75 instead of £25).

There’s nothing on your site to explain what to do if such an incident occurs so I’m posting here to question it.

Re: BT Sport App charged three times.

DavidM — Mon, 03 Oct 2022 08:29:16 GMT

Hi @JayJSmith and welcome to our community.

Thanks for posting about the charges, I'm sorry this has happened. I can help. I'll drop you a private message now so you can get in touch.

Cheers

David

Re: BT Sport App charged three times.

Sonia2 — Mon, 03 Oct 2022 08:38:26 GMT

Can you help me too, I have been charged 3 times too and I want to cancel, there is no facility to do this online.

Re: BT Sport App charged three times.

DavidM — Mon, 03 Oct 2022 08:52:48 GMT

Welcome to our community @Sonia2 and thanks for the post.

I can help you also. I'll drop you over a private message so you can get in touch.

Cheers

David

Charges 4 times today!!

thediscocurse — Mon, 03 Oct 2022 09:00:35 GMT

I have been charged 4 times today for BT Sport!! They said I have to wait 3 days for them to sort it but it's coming out my account every 2 hours! I have had to freeze my entire bank account, what an earth is going on!!!! £100 so far paid today and I cannot afford errors like this, it's needs sorting NOW, waiting times on phone is 20 mins currently it's a joke

Re: BT Sport App charged three times.

PatrickLawson — Mon, 03 Oct 2022 09:03:20 GMT

Hello,

Could you please assist me also, I have been charged 4 times today for BT Sport package so have been charged £100 instead of £25.

Any help would be greatly appreciated as cannot seem to find any advice on the site.

Re: BT Sport App charged three times.

JayJSmith — Mon, 03 Oct 2022 09:22:57 GMT

Four times as well now. This is absolutely ridiculous. Sort it out at once.

Re: Charges 4 times today!!

JayJSmith — Mon, 03 Oct 2022 09:26:33 GMT

It’s absolutely absurd. Four times and like you said, every two hours. When does it stop?

Sort it out at once BT.

Re: BT Sport App charged three times.

DavidM — Mon, 03 Oct 2022 09:28:04 GMT

Hi @PatrickLawson and welcome to our community.

Sorry you're also being charged multiple times. I can help you also. Check your inbox for a message from me.

@JayJSmith we have your details and will look into this asap.

Cheers

David

Re: BT Sport App charged three times.

djwild87 — Mon, 03 Oct 2022 09:29:12 GMT

I have also been charged 4 times - could you please contact me about this.

Re: BT Sport App charged three times.

JayJSmith — Mon, 03 Oct 2022 09:29:33 GMT

Thank you but please hurry because if this keeps happening at the rate it is, I’ll be in my overdraft by the end of the day and have to pay interest.

Re: BT Sport App charged three times.

DavidM — Mon, 03 Oct 2022 09:31:41 GMT

Welcome @djwild87 and thanks for posting.

I'm sorry about this. I can help you also. Check your inbox for my message.

Cheers

David

Re: BT Sport App charged three times.

andrewseby — Mon, 03 Oct 2022 09:31:43 GMT

Hello, I have also purchased the £25 bt sport and I have been charged £100 and I’m not too sure what to do

Re: BT Sport App charged three times.

DavidM — Mon, 03 Oct 2022 09:33:17 GMT

Hi @andrewseby and thanks for the post.

Sorry you're also seeing this. I can help you. Check your inbox for me message.

Cheers

David

Re: Charges 4 times today!!

DavidM — Mon, 03 Oct 2022 09:35:58 GMT

Hi @thediscocurse and welcome.

Sorry you're also seeing this. I can help. Please check your inbox for my message.

Cheers

David

Re: BT Sport App charged three times.

remow — Mon, 03 Oct 2022 09:36:27 GMT

I've also just been charged for a fourth time. Some help would be appreciated also.

Re: BT Sport App charged three times.

DavidM — Mon, 03 Oct 2022 09:58:22 GMT

Hi all.

Thanks for posting. Just an FYI to let you know we're aware of this issue and are working to resolve asap.

Cheers

David

Re: BT Sport App charged three times.

DavidM — Mon, 03 Oct 2022 09:39:00 GMT

Hi @remow and welcome.

I can help you also. Please check your inbox for my message.

Cheers

David

Re: BT Sport App charged three times.

DavidM — Mon, 03 Oct 2022 09:57:32 GMT

Quick question guys.

It might be nothing but do any of you have more than one account?

Cheers

David

BT sport payment

sions — Mon, 03 Oct 2022 09:57:52 GMT

Payments have been taken from my account 4 times this morning. How can I stop this?