This topic

Unable to claim reward card.

Samsam2 — Mon, 03 Oct 2022 07:03:16 GMT

Good morning all,

As the subjects suggests, im struggling to claim the £80 reward card that was offered when taking out the broadband deal. I have received multiple emails and texts reminding me to claim this, but after clicking the link, logging in, i find that the page is empty. Just a header and footer on the page.

After some research, it was suggested I wait until after the cooling off period, then i read it was take up to 30 days. At this point, its going to have been 2 months next week and im slowly running out of time.

Any help would be appreciated.

Thanks in advance.

Re: Unable to claim reward card.

DavidM — Mon, 03 Oct 2022 07:16:59 GMT

Good morning @Samsam2 and welcome to our community.

Sorry you're having problems claiming your reward. I can help. I'll need a few details so I'll drop you a private message now so you can get in touch.

Cheers

David

Re: Unable to claim reward card.

JohnC2 — Mon, 03 Oct 2022 07:44:22 GMT

Hi @Samsam2, thanks for getting in touch and I can confirm the reward has now been claimed and it will be with you shortly.

Cheers

John

Re: Unable to claim reward card.

Samsam2 — Mon, 03 Oct 2022 17:37:20 GMT

Thank you!!