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Yet another further stuck order

geogee — Wed, 05 Oct 2022 10:39:35 GMT

I moved house 19th August, I took out a new Broadband Halo 3/Digital Voice/2 mobile phones contract, total charge £46.18 monthly.

Everything is working fine.

Since then I have had 2 monthly bills, September 5th - £8.54 credit, October 5th - £7.42, so for 2 months I've only to pay £7.42. Can't be right!

I seem to have a stuck order, which may be the cause of this issue, trouble is I cannot get to speak to anyone on the phone, tried 4 times, after listening to the usual preamble, the line just goes dead.

Any suggestions?

Thank you.

Re: Yet another further stuck order

JohnC2 — Wed, 05 Oct 2022 10:47:13 GMT

Hi @geogee, welcome to the forum and thanks for posting.

It does look like something has gone wrong here. I've sent you a Private Message so you can get in touch with the Mod team and we'll help get this fixed for you.

Cheers

John

Re: Yet another further stuck order

geogee — Fri, 07 Oct 2022 19:09:24 GMT

Thanks to @JohnC2 I see my problem has been fully resolved.

Thank you very much. 😃😎