This topic

Open order

Earthling — Fri, 30 Sep 2022 15:44:05 GMT

I accepted an offer on July 12 to upgrade to fttp with digital voice and Halo3. Although everything was complete and working within the month, the order is still open in My BT. A yellow note on it apologises that it's taking longer than expected but says they are working on it. As far as I'm concerned the only thing I expected that hasn't been done is removal of the old telephone lines so I guess that's why it's showing as still open. I'm not being inconvenienced at all and am not going to wait 40 minutes on the phone trying to get some action. Can the mods here help at all?

Re: Open order

RobbieMac — Fri, 30 Sep 2022 15:47:09 GMT

Hi @Earthling

Thanks for your post!

Sorry that your order is still showing open for so long. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Open order

imjolly — Fri, 30 Sep 2022 15:48:05 GMT

Openreach do not normally remove the existing copper phone line when upgrading to FTTP and DV so don't think that is reason your order has not completed

Re: Open order

Earthling — Fri, 30 Sep 2022 16:18:09 GMT

Thank you Robbie, PM has been responded to

Re: Open order

RobbieMac — Fri, 30 Sep 2022 16:33:00 GMT

Thanks @Earthling

I'll pick it up now. Give me a few days and I'll tidy up and get the order sorted for you 😊

Robbie

Re: Open order

RobbieMac — Wed, 05 Oct 2022 12:30:08 GMT

Hi @Earthling

Thank you for taking the time to chat with me again this afternoon.

That's the order sorted now so it will no longer show as an open order when you log in to your MyBT. I am really pleased I was able to help you with this.

As this is done and dusted I will go ahead and close this off from here.

All the best,

Robbie

Re: Open order

Earthling — Wed, 05 Oct 2022 12:38:09 GMT

Thanks Robbie, all sorted 😁