https://community.bt.com/t5/Bills-Packages/Returned-BT-box-lost/m-p/2255195#M147948 <P>Hi I returned my BT hub 2 on the 10/9 - received a message today to say I would be charged £50<BR />I have proof of postage, what can I do?</P><P>isabel&nbsp;</P> Wed, 05 Oct 2022 15:11:05 GMT Isabel12345 2022-10-05T15:11:05Z https://community.bt.com/t5/Bills-Packages/Returned-BT-box-lost/m-p/2255195#M147948 <P>Hi I returned my BT hub 2 on the 10/9 - received a message today to say I would be charged £50<BR />I have proof of postage, what can I do?</P><P>isabel&nbsp;</P> Wed, 05 Oct 2022 15:11:05 GMT https://community.bt.com/t5/Bills-Packages/Returned-BT-box-lost/m-p/2255195#M147948 Isabel12345 2022-10-05T15:11:05Z https://community.bt.com/t5/Bills-Packages/Returned-BT-box-lost/m-p/2255201#M147949 <P>Go to the Royal mail tracking page, enter your tracking number and print off proof of delivery (preferably as a PDF document) and post it here for one of the moderators to see. they will then take it up on your behalf</P> Wed, 05 Oct 2022 15:45:28 GMT https://community.bt.com/t5/Bills-Packages/Returned-BT-box-lost/m-p/2255201#M147949 Les-Gibson 2022-10-05T15:45:28Z https://community.bt.com/t5/Bills-Packages/Returned-BT-box-lost/m-p/2255217#M147950 <P>Phone BT 0800.800.150 with your proof of postage and they will update your account for you.</P> Wed, 05 Oct 2022 17:02:56 GMT https://community.bt.com/t5/Bills-Packages/Returned-BT-box-lost/m-p/2255217#M147950 gg30340 2022-10-05T17:02:56Z