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Wrong Link within page - How to tell us that an account holder has passed away?

Fellwalker — Fri, 07 Oct 2022 16:14:59 GMT

@SeanD In your pinned post ...

How to tell us that an account holder has passed away?

... there is a link "The simplest way to get in touch with BT is to use the online form to tell us: Email Bereavement team"

BUT that link merely takes me to the generic "Contact BT" page, with no "online form" and no idea how I proceed from there.

Please could you update your original post with the correct link?

Re: Wrong Link within page - How to tell us that an account holder has passed away?

NeilO — Fri, 07 Oct 2022 14:36:32 GMT

Hi, @Fellwalker I'm sorry for your loss, I've updated the post with the correct link.

Thanks

Neil

Re: Wrong Link within page - How to tell us that an account holder has passed away?

Fellwalker — Fri, 07 Oct 2022 15:05:37 GMT

@NeilO Quick work. Thank you. The new link works.

Re: Wrong Link within page - How to tell us that an account holder has passed away?

Fellwalker — Fri, 07 Oct 2022 15:50:35 GMT

@NeilO As this is fixed, it seems to me to be sensible to delete this thread so that future people searching for bereavement help do not get side-tracked. Please do so if you agree.

Re: Wrong Link within page - How to tell us that an account holder has passed away?

JohnC2 — Fri, 07 Oct 2022 16:16:34 GMT

Hi @Fellwalker, glad it's sorted for you, and I've updated the link on your original post to the correct page so no need to delete the thread.

Cheers

John