This topic

Contacting BT

terryp13 — Mon, 10 Oct 2022 15:00:44 GMT

Upgraded my BT Broadband package to include the Halo3 router. Confirmation received by email, but a week later still no sign ofrouter and 'track my order' shows no sign of it. BT boasts about its UK and Ireland based call centres, but there's currently a ridiculous 45-minute wait. Anyone any idea of another way of contacting them?

Re: Contacting BT

Keith_Beddoe — Mon, 10 Oct 2022 15:09:42 GMT

They are on strike today.

Re: Contacting BT

imjolly — Mon, 10 Oct 2022 15:16:39 GMT

@terryp13

you need to upgrade to Halo 3+ to get the SH2. you do not get new hub with Halo 3

https://www.bt.com/help/broadband/learn-about-broadband/bt-halo/what-is-bt-halo-and-how-can-i-get-it-

Re: Contacting BT

terryp13 — Mon, 10 Oct 2022 15:33:14 GMT

Ok, thanks very much for the prompt response. Obviously my misunderstanding, but when I posed this question of the guy in Newcastle...."So, just to confirm the Fibre Halo 3 comes with the smart hub and the ‘complete’ wi-fi (could you send out the additional two discs as I don’t think one will provide adequate coverage)"

He replied: 'Sorry I was out of office when you replied. The additional discs can be sent from the tech team. Just contact 0800 800 150 and select option 1 and then option 2.'

Hence my assumption that what I was getting would improve my in-house coverage, which is pretty awful. How much extra is 3+ ?

Re: Contacting BT

imjolly — Mon, 10 Oct 2022 15:37:58 GMT

Try phoning the options team and see what you can negotiate. You might manage to get a new SH2 0800800030

Re: Contacting BT

terryp13 — Mon, 10 Oct 2022 15:52:35 GMT

Thanks again. I actually just double checked the Broadband deals and it does list the Halo 3 as coming with a new SH2 (but not the 'complete wi-fi') at no extra cost. So I guess I'll just upgrade again

Re: Contacting BT

-Richie- — Mon, 10 Oct 2022 18:26:07 GMT

@Keith_Beddoewrote:
They are on strike today.

Not every advisor is taking part, calls are still being answered, it just might take a bit longer with the reduced staffing.