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Another Rewards Card issue.

Sgt_badge — Tue, 11 Oct 2022 09:06:45 GMT

Morning all,

I signed up to BT broadband earlier this year, and it was the Rewards Card that tipped BT over the finish line however I have yet to receive any info regarding the card and when I tried to contact the rewards team they just replied and told me that they can't help me and that I need to phone the regular support line.

Having tried that twice but meeting enormous wait times I have still yet to receive any contact back or about the card.

Is there anyone here that could help me with this?

Re: Another Rewards Card issue.

JohnC2 — Tue, 11 Oct 2022 15:29:38 GMT

Hi @Sgt_badge, welcome to the forum and thanks for posting.

Sorry you've not had an update on your reward. Was your order placed directly on bt.com or were you re-directed from a 3rd party website ie Money Saving Expert, etc?

Cheers

John

Re: Another Rewards Card issue.

Sgt_badge — Tue, 11 Oct 2022 21:36:54 GMT

Hi John,

I believe I found the plan via Moneysupermarket, linked through then created an account here at BT and set up the plan.

Re: Another Rewards Card issue.

JohnC2 — Wed, 12 Oct 2022 07:30:22 GMT

Hi @Sgt_badge, thanks for that. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John