This topic

Charges on 500 calling plan

pamelap — Tue, 11 Oct 2022 17:41:50 GMT

I am on the 500 minutes calling plan of which I have used 120 minutes. My usage shows I have been charged for two of my landline calls to 0208 numbers which are regular London numbers. Why would I have been charged?

Landline Regular Charges

pamelap — Tue, 11 Oct 2022 17:46:10 GMT

My usage shows I have been charged £6 for "Regular Charges" as well as "Landline Usage" on my landline - what are "regular charges"?

Re: Charges on 500 calling plan

VeteranISPUser — Tue, 11 Oct 2022 18:08:47 GMT

Hi @pamelap Have you anything chargeable like ring back?

Re: Landline Regular Charges

JohnC2 — Tue, 11 Oct 2022 18:19:52 GMT

Hi @pamelap, welcome to the forum and thanks for your posts. I've put them together as they may be linked.

Are you quarterly billed?
Have you checked your online account to ensure you are on that calling plan?

It may be that you are on PAYG at £2 per month and that would explain the charges for the calls and the £6 if you've got a quarterly bill. Please check and let us know.

Cheers

John

Re: Landline Regular Charges

pamelap — Tue, 11 Oct 2022 19:11:09 GMT

@JohnC2 I'm charged every quarter. I've just been put on a new 24 month contract. I just checked and the order does say PAYG. So if there is a charge for that it is presumably the £6 as a "Regular Charge". Thanks. I don't know why I have been changed to PAYG? I was not on this before. Still don't see why I've been charged for two calls when on the 500 plan - no other calls have been charged, just the two.

@VeteranISPUserNo ringback or anything like that.

Re: Landline Regular Charges

JohnC2 — Tue, 11 Oct 2022 19:20:46 GMT

Hi @pamelap, thanks for checking that and posting back. You must have had the calling plan changed when you re-contracted. You can upgrade your calling plan via your online account or give customer services a call and they'll change it over to the 500 minutes plan for you.

Cheers

John

Re: Landline Regular Charges

ney — Tue, 11 Oct 2022 19:50:49 GMT

Just out of interest is pay and go now a monthly fee for when I renewed my FTTC about 19 months ago. I changed to pay and go as I hardly use landline to make calls and I dont pay any monthly fee to be on pay and go with BT for landline calls.

Re: Landline Regular Charges

pamelap — Tue, 11 Oct 2022 19:53:29 GMT

@JohnC2 I am on both - PAYG and 500 calling plan, and I seem to be paying for both if the £6 is PAYG. Is this a mistake?

It takes so long to phone BT to ask all these questions.

Re: Landline Regular Charges

garybs29 — Tue, 11 Oct 2022 21:22:23 GMT

I thought the 500 mins were no longer available either, it's now 700 is it not?

Re: Landline Regular Charges

ney — Tue, 11 Oct 2022 21:39:26 GMT

Sometimes it's now cheaper to use your mobile to make calls than via the landline. Depending on mobile contract or sim only deal.
As 90% of mobile deals now come with unlimited calls and text and so many GBs of data a month.

Although the use of text messaging has been slowly decreasing over the last 18 months. As most now use Facebook Messenger, Whats app and other ways to message people.

Re: Landline Regular Charges

JohnC2 — Wed, 12 Oct 2022 07:22:21 GMT

Hi @pamelap, did you try to change your calling plan online? If there is an error and you've got both it will not let you change it.

Thanks @garybs29 for the reminder the 500 mins is no longer available, and it was most likely cancelled @pamelap when you re-contracted.

Cheers

John

Re: Landline Regular Charges

pamelap — Wed, 12 Oct 2022 16:19:35 GMT

@JohnC2

I just spoke to BT and they said I shouldn't be on PAYG as well as the 500 plan. The two charged calls were PAYG because the 500 plan was being ignored although I was still being charged for it. They have recontracted me for the 700 plan and dropped the PAYG. It's lucky I spotted the problem as soon as I did. Thanks for your help.

Re: Landline Regular Charges

pamelap — Wed, 12 Oct 2022 16:31:23 GMT

@ney

There are some calls for which I prefer to use the landline, but yes I do use the mobile for others free.