https://community.bt.com/t5/Bills-Packages/Reward-Card-Issue/m-p/2256297#M148095 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/307349">@CarterRovers</a>, welcome to the forum and thanks for posting. Sorry that you can't claim your reward online.</P> <P>I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to get it claimed for you.</P> <P>Cheers</P> <P>John</P> Tue, 11 Oct 2022 18:28:29 GMT JohnC2 2022-10-11T18:28:29Z https://community.bt.com/t5/Bills-Packages/Reward-Card-Issue/m-p/2256266#M148089 <P>Our Broadband was installed a week ago, when we try and collect our reward card the page just shows the purple BT Header and Footer with a small white gap in between, I believe this is because we have got a previous BT account showing on our account list..?? Can someone please help.&nbsp;<BR />Thanks.&nbsp;</P> Tue, 11 Oct 2022 15:55:54 GMT https://community.bt.com/t5/Bills-Packages/Reward-Card-Issue/m-p/2256266#M148089 CarterRovers 2022-10-11T15:55:54Z https://community.bt.com/t5/Bills-Packages/Reward-Card-Issue/m-p/2256297#M148095 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/307349">@CarterRovers</a>, welcome to the forum and thanks for posting. Sorry that you can't claim your reward online.</P> <P>I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to get it claimed for you.</P> <P>Cheers</P> <P>John</P> Tue, 11 Oct 2022 18:28:29 GMT https://community.bt.com/t5/Bills-Packages/Reward-Card-Issue/m-p/2256297#M148095 JohnC2 2022-10-11T18:28:29Z