https://community.bt.com/t5/Bills-Packages/Returned-hub/m-p/2256391#M148112 <P>I want BT to stop harassing me about an old hub I returned on 17/09/2022 that was delivered to BT Returns on 22/09/2022. BT are keen to tell me that they are about to charge me - wrongly, obviously - but their texts, emails and website are totally useless and unhelpful about how to demonstrate the kit has been returned and delivered. I thought I didn't have time to phone, but the process to log a query has been even more long-winded.&nbsp; Has anyone else had any success in similar circumstances?</P> Wed, 12 Oct 2022 09:16:44 GMT noel111 2022-10-12T09:16:44Z https://community.bt.com/t5/Bills-Packages/Returned-hub/m-p/2256391#M148112 <P>I want BT to stop harassing me about an old hub I returned on 17/09/2022 that was delivered to BT Returns on 22/09/2022. BT are keen to tell me that they are about to charge me - wrongly, obviously - but their texts, emails and website are totally useless and unhelpful about how to demonstrate the kit has been returned and delivered. I thought I didn't have time to phone, but the process to log a query has been even more long-winded.&nbsp; Has anyone else had any success in similar circumstances?</P> Wed, 12 Oct 2022 09:16:44 GMT https://community.bt.com/t5/Bills-Packages/Returned-hub/m-p/2256391#M148112 noel111 2022-10-12T09:16:44Z https://community.bt.com/t5/Bills-Packages/Returned-hub/m-p/2256399#M148113 <P>It is presently taking up to four weeks for accounts to be updated after receipt of returned items.</P> <P>If you want to you can phone 0800.800.150 with Proof of Sending or Proof of receipt and you account can be updated by the Customer Service agent.</P> Wed, 12 Oct 2022 10:35:06 GMT https://community.bt.com/t5/Bills-Packages/Returned-hub/m-p/2256399#M148113 gg30340 2022-10-12T10:35:06Z