https://community.bt.com/t5/Bills-Packages/Account/m-p/2257182#M148225 <P>I can't add my account to my BTID. When I put my account number in it then says that it needs to send a&nbsp;<BR />PIN and to choose how to receive it but there are no choices. I'm needing to report a fault on my landline. My nephew reported it via his mobile but got no response from BT.</P> Sun, 16 Oct 2022 23:26:21 GMT Val1944 2022-10-16T23:26:21Z https://community.bt.com/t5/Bills-Packages/Account/m-p/2257182#M148225 <P>I can't add my account to my BTID. When I put my account number in it then says that it needs to send a&nbsp;<BR />PIN and to choose how to receive it but there are no choices. I'm needing to report a fault on my landline. My nephew reported it via his mobile but got no response from BT.</P> Sun, 16 Oct 2022 23:26:21 GMT https://community.bt.com/t5/Bills-Packages/Account/m-p/2257182#M148225 Val1944 2022-10-16T23:26:21Z https://community.bt.com/t5/Bills-Packages/Account/m-p/2257219#M148228 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/308041">@Val1944</a>&nbsp;and welcome to our community.</P> <P>Sorry you're having a few problems. I can help. I'll drop you over a private message now so please check your inbox and drop me a reply.</P> <P>Cheers</P> <P>David</P> Mon, 17 Oct 2022 09:45:37 GMT https://community.bt.com/t5/Bills-Packages/Account/m-p/2257219#M148228 DavidM 2022-10-17T09:45:37Z https://community.bt.com/t5/Bills-Packages/Account/m-p/2257442#M148265 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/308041">@Val1944</a>, the fault with the telephone line has been fixed earlier today and your online account is now successfully linked.</P> <P>Cheers</P> <P>John</P> Tue, 18 Oct 2022 15:00:22 GMT https://community.bt.com/t5/Bills-Packages/Account/m-p/2257442#M148265 JohnC2 2022-10-18T15:00:22Z