https://community.bt.com/t5/Bills-Packages/No-returns-bag-being-sent/m-p/2257324#M148248 <P>Many thanks Neil, appreciated!</P> Mon, 17 Oct 2022 17:36:32 GMT JG2022 2022-10-17T17:36:32Z https://community.bt.com/t5/Bills-Packages/No-returns-bag-being-sent/m-p/2257019#M148208 <P>I've recently changed my package and being asked to return the router (same address).</P><P><BR />Requested a bag a month ago but nothing received. Requested three times more and still not received one but continue to receive texts reminding me to return the kit.</P><P>Any advice to sort this without having to call and go on hold for ages?</P><P>Thanks!</P><P>Jonathan</P> Sun, 16 Oct 2022 09:43:26 GMT https://community.bt.com/t5/Bills-Packages/No-returns-bag-being-sent/m-p/2257019#M148208 JG2022 2022-10-16T09:43:26Z https://community.bt.com/t5/Bills-Packages/No-returns-bag-being-sent/m-p/2257060#M148210 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/308022">@JG2022</a>&nbsp;welcome to the community and thanks for posting, I'm sorry your returns bags have not arrived. I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.</P> <P>Thanks</P> <P>Neil</P> Sun, 16 Oct 2022 12:12:28 GMT https://community.bt.com/t5/Bills-Packages/No-returns-bag-being-sent/m-p/2257060#M148210 NeilO 2022-10-16T12:12:28Z https://community.bt.com/t5/Bills-Packages/No-returns-bag-being-sent/m-p/2257324#M148248 <P>Many thanks Neil, appreciated!</P> Mon, 17 Oct 2022 17:36:32 GMT https://community.bt.com/t5/Bills-Packages/No-returns-bag-being-sent/m-p/2257324#M148248 JG2022 2022-10-17T17:36:32Z