This topic https://community.bt.com/t5/Bills-Packages/Upgraded-broadband-new-hub/m-p/2257481#M148268 <P>We have very recently upgraded our broadband from Fibre 2 to Fibre with Halo 3. The new deal we got is advertised as coming with a Smart Hub 2, as opposed to the older Smart Hub we had.</P><P>So far, there have been no comms from BT about the replacement Hub, will this automatically be sent or do we need to request it?</P> Tue, 18 Oct 2022 19:01:26 GMT parahandy 2022-10-18T19:01:26Z Upgraded broadband -new hub? https://community.bt.com/t5/Bills-Packages/Upgraded-broadband-new-hub/m-p/2257481#M148268 <P>We have very recently upgraded our broadband from Fibre 2 to Fibre with Halo 3. The new deal we got is advertised as coming with a Smart Hub 2, as opposed to the older Smart Hub we had.</P><P>So far, there have been no comms from BT about the replacement Hub, will this automatically be sent or do we need to request it?</P> Tue, 18 Oct 2022 19:01:26 GMT https://community.bt.com/t5/Bills-Packages/Upgraded-broadband-new-hub/m-p/2257481#M148268 parahandy 2022-10-18T19:01:26Z Re: Upgraded broadband -new hub? https://community.bt.com/t5/Bills-Packages/Upgraded-broadband-new-hub/m-p/2257484#M148269 <P>New hubs are only sent when your existing equipment wouldn't work, Halo 3 doesn't come with anything that has a Smart Hub 2 as a requirement.</P><P>Halo 3+ includes Complete Wi-Fi and a Hybrid Connect, both require the Smart Hub 2.</P><P>Unless you were sent a bespoke offer, your Smart Hub 1 is fine for Halo 3, more info at <A href="http://www.bt.com/halo" target="_blank">www.bt.com/halo</A></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Richie_0-1666120551703.png" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/78902i881D1B37C1AFE3EB/image-size/medium?v=v2&amp;px=400" role="button" title="Richie_0-1666120551703.png" alt="Richie_0-1666120551703.png" /></span></P><P>&nbsp;</P> Tue, 18 Oct 2022 19:16:00 GMT https://community.bt.com/t5/Bills-Packages/Upgraded-broadband-new-hub/m-p/2257484#M148269 -Richie- 2022-10-18T19:16:00Z