This topic

Claiming reward card problem

Leahm87 — Wed, 19 Oct 2022 18:35:29 GMT

Hi,

I am having the same issue.

When claiming my reward card, I select my latest account number, then it goes to a blank screen with only BT header and footer.

Please help.

Thank you

Leah

Re: Claiming reward card problem

RobbieMac — Wed, 19 Oct 2022 18:37:41 GMT

Hi @Leahm87

Welcome to the BT Community and thanks for your post! I have moved your post to start your own thread as the thread you posted on has already been marked as solved.

I am sorry for the problems you're having claiming for your reward card. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Claiming reward card problem

Leahm87 — Sat, 22 Oct 2022 06:34:52 GMT

Hi,

I had an email to say I can claim my reward card, yet I am still having the same problem.

I have sent my details over as requested.

Thanks,

Leah