https://community.bt.com/t5/Bills-Packages/Add-account-to-mybt/m-p/2257690#M148305 <P>I have made multiple calls to BT to try to add an account that has disappeared from the app.</P><P>The account is active and includes Wi-Fi telephone and television package.</P><P>&nbsp;</P><P>The account is active and includes Wi-Fi telephone and television package.</P><P>&nbsp;</P><P>Please can you help me thank you&nbsp;</P><P>Sandra&nbsp;</P> Thu, 20 Oct 2022 08:43:37 GMT SAC13 2022-10-20T08:43:37Z https://community.bt.com/t5/Bills-Packages/Add-account-to-mybt/m-p/2257690#M148305 <P>I have made multiple calls to BT to try to add an account that has disappeared from the app.</P><P>The account is active and includes Wi-Fi telephone and television package.</P><P>&nbsp;</P><P>The account is active and includes Wi-Fi telephone and television package.</P><P>&nbsp;</P><P>Please can you help me thank you&nbsp;</P><P>Sandra&nbsp;</P> Thu, 20 Oct 2022 08:43:37 GMT https://community.bt.com/t5/Bills-Packages/Add-account-to-mybt/m-p/2257690#M148305 SAC13 2022-10-20T08:43:37Z https://community.bt.com/t5/Bills-Packages/Add-account-to-mybt/m-p/2257869#M148358 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/308136">@SAC13</a>, welcome to the forum and thanks for your post.</P> <P>If the account was already on the app it's unlikely to disappear. <BR />Do you have more than one account on your BTID? If so check the account you are viewing is your current account and not an old account.</P> <P>Cheers</P> <P>John</P> Fri, 21 Oct 2022 08:25:39 GMT https://community.bt.com/t5/Bills-Packages/Add-account-to-mybt/m-p/2257869#M148358 JohnC2 2022-10-21T08:25:39Z