https://community.bt.com/t5/Bills-Packages/BT-Smart-Hub-2/m-p/2257717#M148308 <P>Hi,</P><P>My first post here... Could you please advise. Last month I've updated my broadband to Fibre 3 but BT has not sent me their new Smart Hub 2 router however the website is clear that this device is a part of my package.&nbsp;</P><P>I'm still on the old BT Hub which is fine but it's confusing what the website is saying while you going through broadband upgrade process&nbsp;</P><P>What are your experience with the similar situation?</P><P>Best regards</P><P>Seb</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 20 Oct 2022 11:29:44 GMT essendel 2022-10-20T11:29:44Z https://community.bt.com/t5/Bills-Packages/BT-Smart-Hub-2/m-p/2257717#M148308 <P>Hi,</P><P>My first post here... Could you please advise. Last month I've updated my broadband to Fibre 3 but BT has not sent me their new Smart Hub 2 router however the website is clear that this device is a part of my package.&nbsp;</P><P>I'm still on the old BT Hub which is fine but it's confusing what the website is saying while you going through broadband upgrade process&nbsp;</P><P>What are your experience with the similar situation?</P><P>Best regards</P><P>Seb</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 20 Oct 2022 11:29:44 GMT https://community.bt.com/t5/Bills-Packages/BT-Smart-Hub-2/m-p/2257717#M148308 essendel 2022-10-20T11:29:44Z https://community.bt.com/t5/Bills-Packages/BT-Smart-Hub-2/m-p/2257720#M148309 <P>this has been raised recently&nbsp; there is no new SH2 with Halo 3 only with Halo 3+</P> <P><A href="https://www.bt.com/help/broadband/learn-about-broadband/bt-halo/what-is-bt-halo-and-how-can-i-get-it-" target="_blank">https://www.bt.com/help/broadband/learn-about-broadband/bt-halo/what-is-bt-halo-and-how-can-i-get-it-</A></P> Thu, 20 Oct 2022 11:41:41 GMT https://community.bt.com/t5/Bills-Packages/BT-Smart-Hub-2/m-p/2257720#M148309 imjolly 2022-10-20T11:41:41Z